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Type: Posts; User: James0222

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    Dear Liege Our developer told me that it's still...

    Dear Liege
    Our developer told me that it's still in the normal range and this is how RNG works. If you are not content with it, you could report this issue to Apple and they will contact our agent...
  2. Thread: Account

    by James0222
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    Dear Liege We will process your issue as soon as...

    Dear Liege
    We will process your issue as soon as possible. Thanks.

    Best Regards
    James
  3. Thread: Game frozen

    by James0222
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    Dear Liege From the log and screenshot you...

    Dear Liege
    From the log and screenshot you provided. The first battle was that you attacked other players. It's not consistent with what you said that you were attacked twice. So we will base on the...
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    Dear Liege Our developer told me that they will...

    Dear Liege
    Our developer told me that they will evaluate the situation and look for a good solution. Thank you.

    Best Regards
    James
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    Dear Liege This is a good suggestion and...

    Dear Liege
    This is a good suggestion and question. We will forward this feedback to our developers. Thanks.

    Best Regards
    James
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    Dear Liege Hi, yes. We can only modify the...

    Dear Liege
    Hi, yes. We can only modify the number for up to 2M, it was 80k less to be exactly and we would like to convert them to a lower tier horses or another troops with the same tier. Would it...
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    Dear Liege The chance of getting a specific...

    Dear Liege
    The chance of getting a specific generals are the same to all users, and it's hard. That doesn't mean that all user spend the same amount to get a certain general. Your friend might have...
  8. Thread: Account

    by James0222
    Replies
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    Dear Liege We see that both accounts were not...

    Dear Liege
    We see that both accounts were not linked. Please link your current account to Google or Apple first. And then PM us one of your recent receipt as the proof of ownership. And then we can...
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    Dear Liege Is the problem fixed now please? Did...

    Dear Liege
    Is the problem fixed now please? Did you try switching from wifi to 4G or from 4G to wifi please? Thanks.

    Best Regards
    James
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    Dear Liege Our developer reviewed your case and...

    Dear Liege
    Our developer reviewed your case and agree that we re-send you 200 Source of Life plus 600k tier 14 cavalries which you lost from reviving. And please keep in mind that you would spend...
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    Dear Liege Our developer explained that the...

    Dear Liege
    Our developer explained that the killed troops should have been wounded which cost more to heal than to revive at that tier. That's why we offer 200 Source of life to you. We can see that...
  12. Thread: Raymond

    by James0222
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    Dear Liege Sorry for the inconvenience. For...

    Dear Liege
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase by PM as a proof of account ownership and post a comment here when it's sent. And...
  13. Thread: Account

    by James0222
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    Dear Liege We need the Monarch ID for your new...

    Dear Liege
    We need the Monarch ID for your new account you have on your device now. which is helpful for us to process your issue much faster. Thanks.

    Best Regards
    James
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    Dear Liege Please tell us both your old...

    Dear Liege
    Please tell us both your old account's in-game name and the new user id number you have on your device now. And then we can have a further check. Thanks.

    Best Regards
    James
  15. Thread: Game frozen

    by James0222
    Replies
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    Dear Liege Sorry for the inconvenience. Please...

    Dear Liege
    Sorry for the inconvenience. Please attach a screenshot of the battle report with the time stamp shown so that we can have a further check for you. Thanks.

    Best Regards
    James
  16. Thread: Account

    by James0222
    Replies
    10
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    Dear Liege Please tell us both your old...

    Dear Liege
    Please tell us both your old account's in-game name and the new user id number you have on your device now. And then we can have a further check. Thanks.

    Best Regards
    James
  17. Dear Liege I will remind our admin. Sorry for...

    Dear Liege
    I will remind our admin. Sorry for the delay. Thanks.

    Best Regards
    James
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    Dear Liege I am so sorry that the developer only...

    Dear Liege
    I am so sorry that the developer only agreed with 200 source of life. He said that it was too long ago. Do you have any screenshots that you contacted us immediately or within a...
  19. Dear Liege We will send 150x 1M resources boxes...

    Dear Liege
    We will send 150x 1M resources boxes and 150 days of healing speedup to you. Thanks.

    Best Regards
    James
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    Dear Liege Our developer checked the log and...

    Dear Liege
    Our developer checked the log and suggested that we could send you 200x Source of Life to you as compensation. Would it work for you please? Thanks.

    Best Regards
    James
  21. Thread: Crypto age

    by James0222
    Replies
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us which platform you use to play Crypto Age please? iOS, Android or web broswer? And please also tell us your user id number and the package...
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    Dear Liege Sorry for the late response, please...

    Dear Liege
    Sorry for the late response, please tell us your user id number and a time to check. And please also tell us a specific troop type and tier so that we could locate the part of log much...
  23. Dear Liege Sorry for the late response, I had a...

    Dear Liege
    Sorry for the late response, I had a couple of urgent tasks to work with that I didn't pay much attention here. Do you have any idea that how much resources you used and needed for the...
  24. Dear Liege Sorry for the inconveniecne, our...

    Dear Liege
    Sorry for the inconveniecne, our custom service might have seen that the account linked to a facebook/Game Center/Google account that they refused to re-link it for your friend. In case...
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    Dear Liege Please tell us the date and your user...

    Dear Liege
    Please tell us the date and your user id to check when you tried to heal your troops but failed. And then we could confirm it and probably return the lost resources to you. If it...
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