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  1. Sticky: Break Notice! From Now till January 30th!

    Dear Lieges
    Sorry for the inconvenience. James will be off work from now till January 30th here. Please send tickets to in-game support if you have any problems. Thank you.

    Best Regards
    James
  2. Dear Liege Please send an in-game ticket with...

    Dear Liege
    Please send an in-game ticket with the following format for each one of your accounts so that our admin will know how to help or if they are not allowed to.

    Server:
    In-game Name or...
  3. Dear Liege Can you login your main account now...

    Dear Liege
    Can you login your main account now please? Let's do it one by one. Please tell us which one you want to recover first and then switch to the same server and get us a new user id on the...
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    Dear Liege We also need the iTunes purchase...

    Dear Liege
    We also need the iTunes purchase History or Amazon's receipt for our admin to check again. Our admin just refused to do anything because that the account is still linked. Thanks.

    Best...
  5. Thread: Account lost

    by James0222
    Replies
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    Dear Liege We've retrieved your account now. You...

    Dear Liege
    We've retrieved your account now. You should be able to play your main account again. Thanks.

    Best Regards
    James
  6. Dear Liege Please list your accounts' names and...

    Dear Liege
    Please list your accounts' names and server and the login status so that we could have a check for you. Thank you.

    Best Regards
    James
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    Dear Liege It's a bit weird that you payed with...

    Dear Liege
    It's a bit weird that you payed with Google Play. Please check the email you used for your Amazon and Apple devices and look for the receipt/invoice from Amazon or Apple email. Thank you....
  8. Thread: Game Stuck

    by James0222
    Replies
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    Dear Liege Is it an in-game problem? If so,...

    Dear Liege
    Is it an in-game problem? If so, please post or link the screenshot here so that we could have a check. Thanks.

    Best Regards
    James
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    Dear Liege For billing issues, it would be...

    Dear Liege
    For billing issues, it would be better to send an in-game ticket for help which would be much faster. You may also send a private message to us here with the receipt screenshot and your...
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    Dear Liege Sorry for the inconvenience....

    Dear Liege
    Sorry for the inconvenience. Basically we cannot override our representatives' decision. If our representatives said that it's still linked to Amazon/Apple. You could login the game with...
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    Dear Liege Hi, more information is needed for us...

    Dear Liege
    Hi, more information is needed for us to locate your account. We found several accounts with the same in-game name. So please also tell us what level your account is now or which server...
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    Dear Liege This one looks like a pretty new...

    Dear Liege
    This one looks like a pretty new account. We need both new and old account's user id(better) or in-game name to proceed the recovery. And we are off during the weekends that you send...
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    Dear Liege Please confirm that 24432833 is a...

    Dear Liege
    Please confirm that 24432833 is a valid account because we don't see any activities or data generated from this account. And we also need both new and old account on the same server to...
  14. [On-going]Evony Monthly Sign-in Rewards, January

    Dear Lieges
    From this december on, we will be giving away 1000 Gems to every lord and lady each month. All you need to do is just to fill in simple forum info and Monarch ID, and wait for the gems...
  15. Dear Lieges Thank you for joining the event. The...

    Dear Lieges
    Thank you for joining the event. The reward has been sent. Cheers!

    Best Regards
    James
  16. Dear Liege We've retrieved your main account...

    Dear Liege
    We've retrieved your main account now. Thanks.

    Best Regards
    James
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    James[/COLOR] Dear Liege Does the...

    James[/COLOR][/QUOTE]

    Dear Liege
    Does the problem persist please? If so, you may use the send email option to contact our customer service. Thanks.

    Best Regards
    James
  18. Dear Liege Hi, if you mean 2010, it was the web...

    Dear Liege
    Hi, if you mean 2010, it was the web browser version. You could login our evony.com website with the email you used to register the evony account. Thanks.

    Best Regards
    James
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    Dear Liege Hi, our admin told me that the...

    Dear Liege
    Hi, our admin told me that the account login is normal and the activities log we can see was around 10 hours ago. If you could login the account from another device. You could re-link it...
  20. Thread: Troop Stats?

    by James0222
    Replies
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    Dear Liege Our developer didn't elaborate...

    Dear Liege
    Our developer didn't elaborate further for me. But he just said that if the melee troops get into melee range with the archers, there's not much the archers can do. Thanks.

    Best...
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    Dear Liege Please create a new account on the...

    Dear Liege
    Please create a new account on the server and link it to your facebook or Game Center/Google, and then please also give us this new monarch ID so that we could re-link the account for...
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    Dear Liege We are sorry for what have happened...

    Dear Liege
    We are sorry for what have happened to you. But we don't regconize account sharing or trading that we cannot do anything against it for you if you didn't create the account. If you have...
  23. [Ended]Forum Exclusive Sign-in Bonus December

    Dear Lieges
    From this december on, we will be giving away 1000 Gems to every lord and lady each month. All you need to do is just to fill in simple forum info and Monarch ID, and wait for the gems...
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    Dear Liege Sorry for the inconvenience. For...

    Dear Liege
    Sorry for the inconvenience. For security purpose, if you ever made any purchase, please link or attach the screenshots of your most recent purchase history by PM as a proof of account...
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    Dear Liege We can see that the account is still...

    Dear Liege
    We can see that the account is still linked to the game center G:8139586185 and it's still generating gameplay data. So we are so sorry that we could not help re-link your account. We...
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