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  1. Replies
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    Dear Liege Please give us more detail and a date...

    Dear Liege
    Please give us more detail and a date to check. And it's recommended that you start a new thread here http://forum.evony.com/newthread.php?do=newthread&f=9 if it's not the same program as...
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    Dear Liege I am sorry. I don't remember that you...

    Dear Liege
    I am sorry. I don't remember that you mentioned Kings Pants in the previous posts. Please give us more detail and a date to check. Thanks.

    Best Regards
    James
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    Dear Liege Our admin just returned the gems to...

    Dear Liege
    Our admin just returned the gems to you. Thanks.

    Best Regards
    James
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    Dear Liege Do you mean August 10th please? I...

    Dear Liege
    Do you mean August 10th please? I don't see any 300 gems deduction from the log around that date. Thanks.

    Best Regards
    James
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    Dear Liege Please tell us your user id and the...

    Dear Liege
    Please tell us your user id and the approximate time when it happened to check. Thank you.

    Best Regards
    James
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    Dear Liege If it's another subject. Please start...

    Dear Liege
    If it's another subject. Please start a new thread so that we can concentrate on it. Thank you.

    Best Regards
    James
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    Dear Liege Could you also tell us your device's...

    Dear Liege
    Could you also tell us your device's language and the language you use to play the game please? Our admin told me that he can see many in-game tickets sent with iPhone 7 plus. So, more...
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    Dear Liege Could you also tell us your device...

    Dear Liege
    Could you also tell us your device model to check please? Thanks.

    Best Regards
    James
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    Dear Liege We will roll back the previous Tavern...

    Dear Liege
    We will roll back the previous Tavern mechanic so that players won't be blocked from entering Tavern in a couple of days. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. We could...

    Dear Liege
    Sorry for the inconvenience. We could not reproduce the problem on our iOS devices and the problem should had been fixed because no one reported the problem again. Please try remove and...
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    Dear Liege Please claim the daily activity...

    Dear Liege
    Please claim the daily activity reward chests first and then you could get in the Tavern. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. When did...

    Dear Liege
    Sorry for the inconvenience. When did it happen please? Our developer told me that we didn't have SVS wars for the past few days. Thanks.

    Best Regards
    James
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    Dear Liege We are so sorry about that. But we...

    Dear Liege
    We are so sorry about that. But we are still investigating the problem. And our supervisor just sent you 300 gems as the compensation for the inconvenience. Thanks.

    Best Regards
    James
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    Dear Liege Do you mean in-game notification or...

    Dear Liege
    Do you mean in-game notification or device notification please? You may attach a screenshot here to help us locate the problem. And I am sorry that I am not authorized to give...
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    Dear Liege Our developer told me that it was a...

    Dear Liege
    Our developer told me that it was a known problem and it should have been fixed now. Thanks.

    Best Regards
    James
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    Dear Liege Could you also tell us your user id...

    Dear Liege
    Could you also tell us your user id and device model to check please? It would help our developers locate the problem more quickly. Thanks.

    Best Regards
    James
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    Dear Liege We don't see your 100 gems daily...

    Dear Liege
    We don't see your 100 gems daily rewards on 19th, 20th, 21st, you reiceved 100 gems most of the days. But I am sorry that we cannot confirm that if you had finished the daily quests on...
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your account id to check please? Thanks.

    Best Regards
    James
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    Dear Liege I am sorry. I overlooked it. We will...

    Dear Liege
    I am sorry. I overlooked it. We will look into your case as soon as possible. Thanks.

    Best Regards
    James
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    Dear Liege Could you tell us your device model...

    Dear Liege
    Could you tell us your device model to check please? We never met this problem before, it could be a Helpshift compatibility problem. Thanks.

    Best Regards
    James
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    Dear Liege We can see that you are still playing...

    Dear Liege
    We can see that you are still playing the game yesterday. We don't know why you say that you cannot access. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. Our...

    Dear Liege
    Sorry for the inconvenience. Our developers will look into your case. And is your iOS the latest version please? Thanks.

    Best Regards
    James
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    Dear Liege And could you tell us what device you...

    Dear Liege
    And could you tell us what device you use to play Evony please? Did you try reinstall the game from App store please? Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your device model and Account ID to check please? Thanks.

    Best Regards
    James
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