Im,vip 18 id number 11362877
New name after being stolen is D A M U L
I,have purchase,history for months please help
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Im,vip 18 id number 11362877
New name after being stolen is D A M U L
I,have purchase,history for months please help
Dear LiegeQuote:
Originally Posted by Jeremiahlake@gmail.com
Sorry to hear that. We've removed all login information on all devices now. And please change your google/amazon password as soon as possible. So that the third-party cannot login your account again. Please let us know if you need further help. Thanks.
Best Regards
James
Thank you ....please help restore the troops he dismissed..then used all my rrsources in,boxes and dismissed more .
Can you help me get them,back...i poated videos in the other post and have screen shots ..but ot is all in the log you can see when he logged and when he used my stuff and dismissed troops...maybe can you just roll my accpunt back to ehen he hacked it ? I can provide a timeline
Dear LiegeQuote:
Originally Posted by Jeremiahlake@gmail.com
I will try ask our admin to recover your troops first. But I am afraid that we cannot recover your resources lost because you've got a huge amount of resources from dismissing. And please don't share your account to anyone else. Only the one who have your facebook/google/amazon password can get in your game. Thanks.
Best Regards
James
158 2019/2/23 13:50:42 11362877 14 - Production-14_4 cevonymob_web54 - dismiss Templar Cavalries (127) 1135441 0 1135441
46 2019/2/24 0:09:04 11362877 14 - Production-14_4 cevonymob_web54 - dismiss Mechanical Catapults (129) 979536 38489 941047
163 2019/2/23 13:50:27 11362877 14 - Production-14_4 cevonymob_web54 - dismiss Glory Cavalries (150) 399949 0 399949
48 2019/2/24 0:09:00 11362877 14 - Production-14_4 cevonymob_web54 - dismiss Templar Warriors (123) 305304 0 305304
161 2019/2/23 13:50:34 11362877 14 - Production-14_4 cevonymob_web54 - dismiss Invincible Archers (125) 220029 0 220029
49 2019/2/24 0:08:56 11362877 14 - Production-14_4 cevonymob_web54 - dismiss Glory Cavalries (150) 167091 0 167091
162 2019/2/23 13:50:30 11362877 14 - Production-14_4 cevonymob_web54 - dismiss Templar Warriors (123) 370480 305312 65168
19 2019/2/24 0:20:23 11362877 14 - Production-14_4 cevonymob_web48 - dismiss Mechanical Catapults (129) 38489 10039 28450
47 2019/2/24 0:09:02 11362877 14 - Production-14_4 cevonymob_web54 - dismiss Invincible Archers (125) 18258 0 18258
If i get the troops that were dismissed i would be really happy.
I,dont want all the resources..just thinking maybe the boxes that were opened seeing as the person,named my account free resources and let others,hit it.
Can we also get security preventing troops and other items dismissed like age 1 had a code to protect them.
Hacking into evony accounts has become to easy...once a facebook email is gotten its,only a matter of time till password is,crack3d...
But to recap, please just my troops or ROLL my account back to when it was hacked please james
He dismissed troops then built more and dismissed them also....please look at both Saturday and Sunday logs to see....
Please help with the troops .....or roll my account back to the data point on Friday after i made my last purchase and then after that was destroyed.
Thank you for your help James. I look forward to having this fixed.
Im not askin for anything except ehat i had before it happened...
1 ...you can see the unauthorized access
2... Not only was evony compromised but amazon and,facebook also.
3...Facebook and Amazon understood and refunded/ reset and rolled back everyrhing that happened during the breach ,for me, no questions asked(of,you want,proof,i,can,send,screen,shots,in,private)
4...You can roll back,accounts because,ita done for cheaters
5...why is this,not an,option...look,atthe login time location and id's
6...my friend,works,in,IT and he showed me client side shows who logged or linked and,from,where...if,i can,see this your team,can.
7...accounts are destroyed seemingly on a weekly occurrance and its,not fair..
Please put a secondary code,on,the game like age 1 so our,accounts are not ruined please...
And return my things or restore my account to the data pojnt as a good business and promoting a fair fun gaming envoronment.
At least just the troops....or the t12 and t13s...cmon,man
Most troops have been returned, thanl you
But i am,still missing 973,000 tier 12 siege and 300,000 tier 12 ground troops
Please send these and this complaint can,be taken care of...i will forward this to amazon showing,them how you helped.
Also look,at all my refine stones,gems speeds that are now gone..this,is hardly fair and more people are,being victimized...please help
James, why are you ignoring my post...please contact stanley amd ask ehy only part of my troops were returned...if you return some ypu validate the issue but refuse to completely fix it...that is not fair
My troops were dismissed over 2 days time
And i loat genrals but not complaining...
The rest of my troops please send them and put a safety measure like age 1 to prevent dismissing of troops
My account "RattleBlake" ID 15390256 was stolen today and is use by a user named MistressMaya on server 48+96.
I've emailed customer service along with my R5 and R4 from alliance APO. We have yet to hear from anyone in customer service regarding action to recover the account ID 15390256.
We have supplied multiple screenshots proving its key account and time date stamp of the theft. I have receipts from packages paid on the account. I am looking for resolution soon, and help from the Evony team.
Dear LiegeQuote:
Originally Posted by Wild Blake
We will remove all the logins for your account. If you have not changed your facebook/Apple/Google password yet, please change your password as soon as possible and let us know again and we will remove the logins for you again. Thanks.
Best Regards
James