James0222
Administrator

I posted a thread about being locked out. I noticed that you are reasonable and responsive to player requests, could you look at my post in “help and support” please.

Need some help James222. I think someone unlinked my account from the Facebook I created for it. User iD is 18928866 Ashesburn is the name on it now but was soulpull

Hello James0222,

I unlinked my account on my tablet so I use my account on another device, but when I try to link it the game has me start a new game and links the new game instead. I need help getting my old account back please.

Old Monarch Name: (Kissing lips)AngelLove
Monarch Level: 16
ID: 22054350
Server 98+56
Made one of the following purchase:

Order number: GPA.3394-0045-1384-46059
Order date: Jul 28, 2018 5:13:54 PM CDT

New Monarch Name: Monarch24146740
Monarch Level: 1
ID: 24146740
Server 116

I thank you in advance for your assistance :-)

Hello james why have i not recieved any feedback about my issue?

How do I send you a ss of my last purchase? Not finding the add an image or file button.

Hello James,

My account is unlink from my facook account because when restart the game, I cannot enter, and i noticed a person took it from because my keep can't change or leave a alliance by itself.

My detail as below:
GameerTag : ONLYMAYA
ID: 16156283
Server: 54
email : lapinabonita@outlook.com

Thanks in advance for your response.

I had an issue during svs. I scouted an enemy, It was a 3 second scout. The scout arrived and it got stuck at the enemy city at 0 seconds and would not let me truce. The scout ended up stuck for like 6 minutes, even after force closing and opening the game.I took screenshots of everything, bot before amd after I was attacked and can send them to you if you can explain to me how.
I had another march in the alliance farm, which collaborates the times it was stuck, as well as the time stamps for the event on my screen with the error message saying I could not truce because I had troops marched.

Could you help me with this? I lost 25 Million each of stone, lumber and iron from being attacked while it was glitched, as well as 29 million lumber, 10 million food, 10 million stone from having to heal my troops with 33 days of speeds, amd 9k gems to revive my general.

My player ID is 18996845 on server 86(recently merged from 88)

Can you help me out? I lost access to my account

Я уже потерял 10млн мощности, миллионы ресурсов, фиолетовый и синий подчиненый города, сейчас у меня 1600000 войск в городе т11

Добрый день, мне срочно нужна помощь, я не могу войти в свой аккаунт, через два дня у нас война серверов. мой аккаунт id15862015, я создал новый аккаунт id16345346, три дня назад я написал в поддержку, толку никакого